Yesterday, Monday 18th May, was a very busy day in the life of yours truly. This was the day that an ad for Volunteers appeared in the Metro so I was fielding calls and emails from interested applicants. We regularly advertise for Volunteers in the Metro and the Evening Standard as this is a free service that the papers offer to charities seeking to recruit volunteers. It’s brought us a great many volunteers, the only downside is that they are unable to inform you when the ad will be placed as they rely on ‘available space’. This means that I’m dealing with responses to the ad whilst juggling other balls.

In the morning I had scheduled an Induction training session with a new Reception Volunteer. The induction consists of numerous aspects – a detailed account of what ScotsCare and Borderline actually do, health and safety issues, confidentiality issues, a practical breakdown of how reception operates (phone system, franking, faxing, photo-copying, emailing) and showing the Volunteer around the building and introducing them to staff members and other Volunteers. So the morning reception shift which runs from 9am – 1pm was full-on to say the least.

We received a nice email today from a client thanking our caseworker Fay for her help:

to thank fay and let her no I’m half way through my college course doing 6 a levels, getting top grades so far, all thanks to her encouragement, sent in my application to uni so I will let you know how i get on. Thank you again, you were there to help when I was at a really low point love and best wishes